Hello. I'm thinking about myself. I'm going to ask you a question of being wearing, know about, include that in questions of each student anymore because I couldn't get along. Great. Okay. So I grew up on a farm in more than Marilyn. And I love the shadow and my brother who was big football player and actually hurt the ratings. But I was always keep a little, right, I didn't have any item. So I got into me and I played the viola. And I want there to be over performance and random. I was really good, though I hadn't heard from elective minor. Hey, hello, Brent. I went to work for dominate benefit Haley. I'm going to take the specific site non-living happening and then repeat. And related to people. And I can convert people. The benefit of people. I think for me it doesn't matter. Right? My going to need that. He's not getting under control. Global company. I worked for it. What was it? People that we're working on it a editor. But you don't say that you are one person. I can kinda me right? Then, then I can make it ten more income variable. But my point is neither attract people to the idea of having attended me. Learning that. Alright. Work for companies can share your data with a reflection of contemplating whether they realize it or not. We can at Sarah moving in the opposite, that the market would want actually bad hearing. And how would we confuse yourself, right? 100% of that, my mortgage company than whatever I realized that I had to pick a part of myself. So that's part of State Farm. Sales leader. Apart told me I needed to hit my loop. Just last year corner of the hospitals that are making the store. They're not treated. Right. So and I know it happens once a year. These calls and those are the hard days. The cells either the evening they grind on came from the plate to help the heart, right? Those are the days where it's like This is why I have this job. This is why I'm sitting here because I had to frame it in the willpower, this family that we're all worried about them. Alright, so yeah, To find out more about me. So I was in my second year being a team member. And if they've had paid the bromines and pass away and it's gotten married. Married for a while. I'm going to start off. I wanted to be the same in either case of clear could do it. I bought her mother-in-law. And so it became for me it was okay for me and cold and I started my State Farm thing like in a couple of weeks after that. All right. What happened? What would have happened if I took that? She now has that companies like nothing ever and never came out with a great idea. Because more than having a good idea, narrative, he dropped it. You live in there. So in simple making a good choice, I think the thing that helped me be so successful, it's not just the gut of good choices in terms of making good choices and having the understanding that my personal mind out of it sometimes and decision, right? So let's say, what's your first name? Hillary. Hillary worked for me. I really like working for you or were you working for me? Right? Awesome. We're producing something. You did but it's not working out, right? I thought rehoming finding the position somewhere else. Because this is not, this relationship is not better than that. Sometimes that Bob has to be there. Consistency of everything has kind of float and that's just again, I'm casual, but helped lead me to have this year being a really great year because I just finally was able to say, Okay, I got it. You got to cut loose of some things that aren't working. I hired a completely new team and they're great. So yeah. Instincts. And I'm going to lead to call me and give it to him. What happened? I pulled to the right. You want them to, you know, kind of camaraderie back. And they just told me sometimes they just told me to say, Hey, what do you think? I moved to Delaware? Alright, this is not does that but this was not one of my best teachers. I met my husband. We moved in together in like a few months later. He hit it off. We got together. He bought a house. Do you build utilities and above? That were removed. And then he said he were highly expensive. You'd like nice thing and you need to get a bigger job. That was that was the conversation of what I would say. But let me just see. I think yeah. There were a lot of technical ability in my work and my dog. And this was back in the day. They had white gloves on and they had the annuity books that you'd have to flip the page to find out someone's retirement benefit, right? I came in with the books. Like the book is going to disintegrate. Like what happens when you lose this information. Then they hired me to put all that information into Access program. Right. And then I would sit down with each different team and kind of understand their flow, monetize it into a database of some sort, and then that whole team will get fired. So I didn't love that question. Oh, Recording. Hello. Maybe. Wow. So they did that. Okay. Hey. Good evening. Okay. Ready? Sure. As you can tell, Christina is one of our more entropy casual. Yes. Thank you. Christina, My name is Hannah Taylor and my role at the farm itself leader without any territory and I worked with 50s State Farm agents. So we have over 150,000 households that we support and we work with. So I'm excited, Christina is on my team. We have a really great group, agents. The area that all looking clean. And so people are looking for State Farm agent or the State Farm agents do just how I like to spend a little bit of time on this morning. Is there just a couple of quality need to take my agent part of it? Absolutely. Sale condition. But first and foremost, it is a business. So they form Vedas are independent contractor to other companies in the financial services to complete the product offerings. So as a business owner, they're responsible for their location, identified, responsible for who they hire, and how they train, responsible for marketing. And in return, they get compensated for both sales and certain things are actually over u du. It will push important 36. Gap in a small independent record. Your license if you visit them. They cannot put some more gloomy thing in independent mall, right? Dellinger, you're licensed to the entire state of Maryland. But the value, like Christina talk about is just the relationship, right? So how do their business model? You guys know that the form, remember one product? All right, I will leave. People know if they call us because they see online tv, radio. He's everywhere and he's representing us, duly posted for corporate conscience or insure your home. And through that conversation, we're just going to get to know me the best sales Berkeley did not do the product backlog. You don't have a fancy conversation about the media, the best salesperson from one question to get the notice and not for the purpose of selling them something, but to figure out where they're at in the light on what you're asking. That's where relationship-building from where you are in a weird way. Then we look for people or to really care about people who have a right to life. But we know that they don't want to do something that's really cool. I don't want to motivate people to overlay. I want to find motivated people who wanted to really get to do that. Christina shared some stories, right? So we've handled over $150 and your ability to record their complemented with a scale that we have also build those relationships is what we feel like. So what does the state farm partnership great, because I think we've been a partner now. This is really our second semester. We have nine State Farm agents here in Delaware, and I think we have one in Maryland. Who want to help make sure that you guys understand a little bit about who we are, what we do. We want to work. So you're gonna be having a case study, I think, for the competition to get prepared a little about that this year. So you'll get to see this scenario of what we sell, what that kind of sales process looks like, and what it needs to win in our world. Those nine agents also have both internship and sales positions available. Some of you who came in early heard me say over by the food, there's a little bit. If you have an iPhone, just kinda tap the top of your phone, it'll pop up and take it to partnerships handshake account. And you can see the internships available there and all the agents that are participating. But they're all throughout New Castle County. I think we have one in Dover, Cecil County. So lot of internships available, positions available. So take a look at that. Yeah, so we've got a little video, just kinda talks a little bit about who we are and that was the creepy shrimp tails commercial. Evening or morning. Why are printing? You're wondering, It's the human connections. I feel that I do make a difference. Impulsive owner's lives. So it's very rewarding. We are often the first contact for the policyholder. We sometimes arrive even during the storm. We are really a safe place for them to go. Reassuring them that everything is going to be okay. Are you doing okay? After a total loss? We do spend quite a bit of time with policyholders, meeting with them and going through what they've lost, their going to talk about their kids and their family. And then you start to form relationships with that, kinda become part of their family. Where are the ones that get to be the face and the voice? We take the time to listen to them, to the policyholder and to get to know them. Just being there to be a friend and a good neighbor lady at the grocery store. It could be my next door neighbor. The customer is served their appreciation when you resolve their issue, it just makes you feel sometimes you do at the moment where you live. Well, I do help a lot of people. When the customer is called. And if you answer the phone with a smile, with empathy that makes the call that much further. Supports are and just show what makes us better as a team, as a department. We talk to each other. There's a question. One of us may not know. You kind of like, okay, let me ask my team member of questions. Everybody is openly available to help you. I love my safe, warm family. The respect that we have for each other goes along. Say form is all the all the betterment of their customers and they were showing me every day. Other thing is they were due for the community. I think it will make us all better. In college, I studied Communication. My first internship with State Farm was in marketing. And when I got invited back for a second internship, was an innovation. That's where I found my groups and where I felt like the best. It was a little bit of a stretch for me to come and work in a technical space, but I felt like I could contribute something to the team based on, you know, my background and communication because it's all about communication. One of the things that's really nice about State Farm is they enable you to work from home. They enable you to continue your education. I am going back to school studying software development so I can be a potential better team member or team lead by understanding the technology. Never in 1 million years did I think I would. Be working for an insurance company looking at emerging technology. But it's so nice to see that State Farm put such an emphasis on technology and what we can do to improve our products and our services for our policyholders and just to make State Farm more efficient as a whole. You can do anything you want to do out here. The community that we live in brings diverse perspective. Having the opportunity to move to big town where you can get anything you want in a period of 20 min is really nice. And it's very family friendly for us. It feels great to have that support and that camaraderie that comes with the team that we work on. You know, it's so wonderful to have that support system here and never feeling like I'm leaving them or letting them down when I have to step away. I'm a diploid representative claims adjuster. And I go all over the United States to do my job. Originally, when I applied, I applied for the customer response center and knew that I had to go to college to be a little bit more competitive. My ultimate goal was to get it into claims because they would have been a dream of mine. So to get there, it was just I know it was breathtaking. I had to take a seat. You can go anywhere in the state farm if you put your mind to do the hard work, you as State Farm behind you, 110%. When I started as a farm, that was a college student looking for a job. My son was just two years old. We're gonna be sending him off to college in the next four or five months. Next for me, I'm pursuing leadership or feel like they invested in me. They took a chance on me and helped me with my development, my education, get me where I need it to be. I'm forever grateful to State Farm. I was just looking for a job and I've definitely found my career. So that video highlights some of the different areas within the organization that you work for on the whole. You ever seen a wealthy person or well-prepared? On the employee side? You got to hear from one of our claim reps who works in just a few years ago, he's instituted drone technology to help them. Our workforce safer because in the past they've got to carry around them. So there's our corporate headquarters is in Illinois, but we have pumps in atlanta, Dallas, and Phoenix. And you saw some of those as well. Each hub of like the biggest colleague, Oliver, new agents go to one of our hopes for training. When you serve in the Aegean. We fully for the internship period of four months, we paid the equivalent of about 90,000 mph period. And you first 17 weeks, you're doing nothing but preparing the launch. Before that though, we have a program that's called the agent aspirin. What that is is we're looking for individuals like you guys post college who will work for one of our agents for a minimum of two to three years in the industry. Or maybe they actually then we we provide additional support and funding for those who transitioned from the original occupant program to state agencies? Yeah. So that's how Christina can you through the program. I've been with State Farm 25 years now, 30 to 42 on my 22nd birthday when I started, you haven't been eating for three years? And then I launched my agency in Richmond, Virginia. So I never thought sitting in your chair. It didn't sound very interesting. But they offered me a position in any intimate. And that's because of what you've heard about in the organization as we really do. We just celebrated our hundreds of years. We started as a company from a single farmer that I guess. What are, our mission is, is just to treat people like a good neighbor. Thank you very much, right? So come on out. Instead of one per dollar that we don't want it to be where you have one agent, but when people began relationship $25. And that's what separates any questions for me or Christina before we let you guys get out here? Yeah. Yeah. So there's a few things in each. Agents through the partnership may have different availability. So I would encourage you to go there to the site. And one of the things that permanently the Knights of opportunities for those of you who are willing to get your license, you required in our business to be licensed to sell. You're going to kind of piggyback on yourself to get that probability. I would just encourage you to go there. And then a month before I started working, I studied for TB. For them. I think with your study habits, I'm sure you would be very well. You're used to you're used to. I'm sure you guys don't cram like I see you there. You've been watching the video. I talk about money automatically. Go to the second bagger. Baby. What do you mean? In fact, he goes off and hope for the recoverable amount. You actually are agents have an opportunity to make an impact on a lot of different ways, right? I mean, someone who has a claim, we're there to help. But we're also there to help someone to save for retirement. But even beyond that, you know, are agents. Really the people are agents that up to three offices they might have on the right. So you're going to make an impact in a broader way by other people. You hire. Like Kristina said, like they don't want a bigger things. Maybe. We're making company. And that's the third piece is community involvement, right? So whether you're sponsoring local sports teams, I think we're doing a group food bank. A lot of our individual meetings tape drives me anyway. Anytime that we get back to the fundamental condition of either side of it, there's less of them. I will, I'm happy about the hormone that makes your life unfolds. That's something that we would think of all the government. Ultimately, what I wanted. But I think that's probably it. You're going to have a listen. Yeah, absolutely. No matter what you do, like, loving what you do doesn't mean exactly and sales and stuff too, right? You gotta go get a hearing. No. You're gonna get told no, no. No. No. You tell me noticing or I could say that. My pity. You close the door. It just means you need to ask more questions. The best salesperson is the formula. Here. Really, you can gauge how a conversation is doing is she's talking more of a salesperson and the customer. Customer is talking more, doing really well with the salesperson talking about like this presentation. Alright guys. Anymore questions? Really great to see everybody. Yeah. Anybody else? Thank you for your time today. Yeah, absolutely. Thanks for coming. I appreciate it. What you mean? I might have Tony tony pretty good. Gotten hit by anybody in the vehicle. So that's good. All right. Okay. No, I like.
Fall 2022 Superstar Selling Speaker Series - Friday, October 21, 2022 - Christina Przyuski, State Farm
From Suresh Sundaram October 21, 2022
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